After sending an initial email requesting a refund (of current market value) for the hard drives that failed on me I received an RMA form from REXO Ltd. (presumably a contractor for Samsung who deal with HDD/ CDRom drive repairs). I then emailed back the RMA form re-iterating the fact that I want a refund, not repairs or replacements (because I had already shelled out for their replacements since time was a factor). Guess what I get from UPS today? Yep, 5 shiny new Samsung hard drives.

It's good to see that Samsung's ability to make a reliable hard drive is also matched by their quality of customer service/ relations. Thank you Samsung, I will never knowingly purchase one of your products again!

...I can't see myself using these replacement hard drives - I would have no peace of mind that my data is secure, so I guess it's off to eBay for me...

*Update*
REXO Ltd. just phoned me and said they hadn't bothered to read the parts of both of my emails that said I wanted a refund (which I think goes to prove my point about customer service).